Having never been to Africa, I was not sure what to expect when I arrived in Lagos, Nigeria for the first Certified Process Professional (CPP) Open course to be held on that continent.   I was warned of the traffic, yet I had no idea it could take an hour to drive five kilometers to [...]

Dallas, Texas, USA (PRWEB) – July 9, 2008 – In another industry first, the Bennu Group announces the general availability Open Beta of HerculesX – the first SaaS Business Tool to support CEMM and the advanced BPM approach CEMM encapsulates. HerculesX supports the entire CEMM approach to customer alignment and process improvement – the same approach [...]

Change. What a powerful word. For most people the word “change” elicits an immediately reaction. The word “change” has meaning… but what meaning does it have for you? The study of human nature tells us that change elicits a primordial response of fear or at least caution. Change means things are not going to be the [...]

Post script - what an event that was! Lord Seb Coe (Director of London 2012 Olympics and Gold Medalist) inspired us with is understanding of Successful Customer Outcomes (well he did win the games against Paris, Moscow, New York and others). His insights into alignment to customer need through process and business excellence provided us [...]

With 44 top notch speakers and 57 sessions over two days this is Europe’s premier annual event for those folks interested in all things Process. Also featuring the Annual awards we have submissions from more than 20 companies across categories including Innovation, manufacturing, financial services, fast track and technology. Steve Towers will be delivering his [...]

One of the issues raised time and time again is the disconnect between what some of us “know” we should do and the chains of existing legacy that continually wrap themselves around us when we actually try to go to a “new place.” It almost seems that many of the other people in the organization [...]

Business Week - Link to the full story

Gilead Systems wins the Triple Crown – simultaneously improving revenues, reducing costs and enhancing service. As Business Week puts it in the prelude to this years review of the top 50 performers in Standard and Poors 500 stock index “for many years pharmaceutical companies viewed the development of HIV treatments as a [...]

Newly Qualified Certified Process Professionals (Levels 1,2 & 3) & Practitioners (Levels 1) If you are responsible for corporate or group training visit - http://www.bennugroup.net/corporate-licensing/ CPP’s are represented throughout the world and working with directly and through Bennu’s Partner program the professional network has grown rapidly. In the last few weeks congratulations go to Recently Certified people. You [...]

Synopsis In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in [...]