Rss Directory > News > Economy & Business > David Maister's Business Masterclass
Preeminent business author and global consultant David Maister presents this enhanced podcast series exploring the themes found in his new book Strategy and the Fat Smoker. Each episode is accompanied by a supplementary pdf discussing the related chapter from David's new book.
Copyright: ℗ & © 2001-2008 David Maister
  Wed, 27 Aug 2008 19:00:00 +0200
Ebook summary of chapter 18
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  Wed, 27 Aug 2008 19:00:00 +0200
In this episode, we will examine a speech that was written for a newly titled CEO. We will see how these executives can take the first step in leading firm wide accountability and forward momentum.
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  Wed, 13 Aug 2008 19:00:00 +0200
E book summary of Chapter 17
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  Wed, 13 Aug 2008 19:00:00 +0200
What in law firm culture differentiates itself from virtually any other type of firm in the realms of management, collaboration and relationship building? In this episode, we explore what makes law firms different and what can be done to improve the s
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  Wed, 30 Jul 2008 19:00:00 +0200
ebook summary of chapter 16
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  Wed, 30 Jul 2008 19:00:00 +0200
Internal collaboration becomes increasingly difficult as a firm grows and diversifies. We will look at some of the issues that come up and some possible solutions.
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  Wed, 16 Jul 2008 19:00:00 +0200
Ebook summary of chapter 15
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  Wed, 16 Jul 2008 19:00:00 +0200
This episode revisits five firms named in a 1985 article entitled “The One-Firm Firm”. We will discuss the differences in these firms and the pertinence of the article 23 years on.
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  Wed, 02 Jul 2008 19:00:00 +0200
E-book pdf summary of chapter 14
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  Wed, 02 Jul 2008 19:00:00 +0200
Often, the guidelines an organization sets for what it expected of its managers are unclear at best. This episode focuses on setting non-ambiguous, non-contradictory standards for selecting leaders.
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  Wed, 18 Jun 2008 19:00:00 +0200
E-book pdf summary of chapter 13
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  Wed, 18 Jun 2008 19:00:00 +0200
Often, management neglects its own stake in the betterment of the organization as a whole. We will look into ways that managers can become accountable for their own work and improvement and serve as an example to the whole of the organization.
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  Wed, 04 Jun 2008 19:00:00 +0200
E-book pdf summary of chapter 12
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  Wed, 04 Jun 2008 19:00:00 +0200
In this episode we will examine the intuitive managerial approach of Jerry Labbate and clarify the lessons you can take to maximize your managerial effectiveness.
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  Wed, 21 May 2008 19:00:00 +0200
E-book pdf summary of chapter 11
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  Wed, 21 May 2008 19:00:00 +0200
The key to great coaching lies in a persons ability get another to commit to goals on their own terms. This episode looks into ensuring that those in managerial roles have the attitudes, skills, and behaviors of a skilled coach.
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  Wed, 07 May 2008 19:00:00 +0200
E-book pdf summary of chapter 10
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  Wed, 07 May 2008 19:00:00 +0200
Too often, companies look to training as a stand-alone solution for behavioral changes in their employees. However, training is a wonderful last step in a committed process towards a common goal, but an almost useless first step.
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  Wed, 23 Apr 2008 19:00:00 +0200
E-book pdf summary of chapter 9.
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  Wed, 23 Apr 2008 19:00:00 +0200
With so many approaches an organization can take to management, only one of these approaches will, in the long run, produce enduring profitability and abundant business generation. Why are so few firms willing to invest the time?
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  Wed, 09 Apr 2008 19:00:00 +0200
E-book pdf summary of chapter 8.
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  Wed, 09 Apr 2008 19:00:00 +0200
The basis for any successful marketing effort is the ability of the provider to convince the buyer that they are truly interested in them and are genuinely trying to help. This is however, rarely the focus of marketing discussions within any firm.
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  Wed, 26 Mar 2008 18:00:00 +0100
E-book pdf summary of chapter 7.
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  Wed, 26 Mar 2008 18:00:00 +0100
Trusting relationships in business are built on the same formulae as trusting relationships in personal life. We will look into some of the cues one can take from personal life to enhance ones professional standing.
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  Wed, 12 Mar 2008 18:00:00 +0100
E-book pdf summary of chapter 6.
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  Wed, 12 Mar 2008 18:00:00 +0100
The Fat Smoker Syndrome, the inability to do the things we know will help us accomplish our long-term goals, finds no better illustration than in the area of client relations. We will look into different types of client relations and relative merits of
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  Wed, 27 Feb 2008 18:00:00 +0100
E-book pdf summary of chapter 5.
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  Wed, 27 Feb 2008 18:00:00 +0100
For any organization to achieve a unified, forward momentum, it must first have a solid set of rules and goals for its members to agree upon. We will discuss a number of integrating concepts aimed at getting all players on the same page.
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  Wed, 13 Feb 2008 18:00:00 +0100
Firm-wide strategy often assumes firm-wide consensus. However, it is rarely the case that all players within any given firm are team oriented. We will discuss some of the widely held player preferences and prescribe alternatives in dealing with them.
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  Wed, 06 Feb 2008 18:00:00 +0100
E-book pdf summary of chapter 4.
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  Wed, 30 Jan 2008 18:00:00 +0100
E-book pdf summary of chapter 3.
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  Wed, 30 Jan 2008 18:00:00 +0100
A career path is rarely a series of logical steps towards resulting in an ultimate goal, but is more often a series of experiments seen through by the drive and determination to find the next challenge. We will explore this principle in this podcast.
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  Wed, 16 Jan 2008 18:00:00 +0100
E-book pdf summary of chapter 2.
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  Wed, 16 Jan 2008 18:00:00 +0100
One of the hardest things for a professional to do is to turn down work and everyone has an excuse as to why they shouldn’t. We will learn why the refusal of work that is contrary to your strategy is essential to building a distinguished and special
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  Wed, 02 Jan 2008 18:00:00 +0100
E-book pdf summary of chapter 1.
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  Wed, 02 Jan 2008 18:00:00 +0100
A strategy, like any other lifestyle altering decision, requires the discipline stick to the plan. Without this determination, most strategic planning is a complete waste of time. We will discuss the tools necessary to do what is obvious but not easy
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  Mon, 22 Oct 2007 19:00:00 +0200
We will close this series with a proverb that I use to conclude many of my seminars. It illustrates that what most businesses need, is not clarification on what is the right thing to do, but the courage to not give in to short term gratification.
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  Mon, 08 Oct 2007 19:00:00 +0200
Everything in we want in life must be given to us by another human being. This being the case, a key question in the early stages of a relationship is, how do you get another human being to want to give these things to you?
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  Mon, 24 Sep 2007 19:00:00 +0200
Professionals at any given time can be one of three things: dynamos, cruisers or losers. What are the percentages in your organization and how will you as a manager motivate and excite in order help under-performers and create dynamos?
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  Mon, 10 Sep 2007 19:00:00 +0200
Marketing services that excite you to clients that you are interested in brings the odds of winning business significantly higher. However, this appears to be the route less taken in most professional lives. The question is, is this acceptable?
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  Mon, 27 Aug 2007 19:00:00 +0200
sides of the fence. We will discuss how to thwart this cycle at the root by demonstrating your capabilities first and building a reputation as a trustworthy provider.
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  Mon, 13 Aug 2007 19:00:00 +0200
In the marketing of professional services, you can come across in one of two ways to the buyer. You are either interested in them, or you are interested in their cash. We will show why the former is the key to successful business marketing.
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  Mon, 30 Jul 2007 19:00:00 +0200
Most professional organizations spend the overwhelming majority of their non-billable, business generating hours on chasing new clients even though it has the least probable R.O.I. We will examine the alternatives and their relative effectiveness.
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  Mon, 23 Jul 2007 19:00:00 +0200
There is far more to building a relationship than the point of any given conversation and there is no “going through the motions” or baseline communications. Learn two of the most important aspects of communication in relationships.
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  Mon, 16 Jul 2007 19:00:00 +0200
In business development it is too often the case that professional strive for the transaction in the short term and neglect the essential foundations for building a lasting business relationship. We will discuss two distinct mindsets for coming to mark
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  Mon, 09 Jul 2007 19:00:00 +0200
All marketing and selling questions boil down to one basic query: How do people buy? To learn the answer to this, one only needs to look as far as their own experience in buying to find that it’s not only about qualifications but also about trust.
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  Mon, 02 Jul 2007 19:00:00 +0200
Often times there is a degree of laziness in communication on the part of the professional that is incredibly alienating to the client. Learn a simple exercise that will help you better understand and fulfill your clients’ wants and needs.
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  Mon, 25 Jun 2007 19:00:00 +0200
The standard marketing practice of proposals and assertions fails in respect to building relationships. We will discuss one of many tactics aimed at earning and deserving existing and new client business through demonstration rather than assertion.
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  Mon, 18 Jun 2007 19:00:00 +0200
In order for the employees of an organization to raise their performance, those in managerial roles must first be held accountable for their own performance. We will discuss one way that this accountability could be installed inside an organization.
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  Mon, 11 Jun 2007 19:00:00 +0200
Commonly used tactics in management such as performance appraisals, go against every rule of family life. In this episode, you will learn how the interpersonal, emotional, and psychological skills implemented in family interactions are the very same th
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  Mon, 04 Jun 2007 19:00:00 +0200
Careful attention to language and an understanding of the best way to present issues are key interpersonal skills. Listen to and learn from an example of phenomenal use of language.
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  Mon, 28 May 2007 19:00:00 +0200
Getting another human being to fulfill their potential is a general process akin to the process of parenting or coaching. What are the steps to unleashing the true potential within an individual?
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  Mon, 21 May 2007 19:00:00 +0200
Everything you want in life must be given to you by others. The key question in getting what you want is whether you engage with others as “them”, people you want something from, or as “us”, people who are part of a relationship with you.
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  Mon, 14 May 2007 19:00:00 +0200
Often times, the coaching or managing role of a professional group leader is neglected in favor of revenue generation and client service. Learn the various reasons that this is a poor economic choice and ways to invest in and nurture the coaching role
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  Mon, 07 May 2007 19:00:00 +0200
Organizations accomplish their missions when the people who comprise that organization are excited and passionate about their work. Learn how to create this environment in your workplace.
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  Mon, 30 Apr 2007 19:00:00 +0200
The main trait that qualifies a manager is not about intellect or rationality. The job of the manager is to build organizations that accomplish their mission through an ability to deal with people as people.
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  Mon, 23 Apr 2007 19:00:00 +0200
Motivating people to perform to their greatest potential is a multifaceted skill. Learn the traits, tactics, and dialect to be an effective manager.
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  Mon, 16 Apr 2007 19:00:00 +0200
All companies know what they need to do to be successful. The trick is to have the determination and courage to not give into the temptation of short-term gains.
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  Mon, 09 Apr 2007 19:00:00 +0200
The goals of an organization are only attainable through the mobilization of the organization as a whole. How does your organization measure up?
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  Mon, 02 Apr 2007 19:00:00 +0200
In order to succeed, a professional firm must have values, principles and standards. These should not exist as goals or aspirations, but as solid bottom lines that the professionals within the firm must live up to.
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  Mon, 26 Mar 2007 19:00:00 +0200
In business many factors lead to ultimate financial and business success. The challenge is to identify which factors tend to drive other factors and hence, where you really should start to launch the sequence that leads to ultimate profitability.
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  Mon, 12 Mar 2007 18:00:00 +0100
Burnout, the imposter syndrome and the motivation spiral are all key components in a loss of momentum. How does the high-flying professional maintain the momentum that has brought them to their esteemed position?
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  Mon, 05 Mar 2007 18:00:00 +0100
One of the most common plagues in professional life is procrastination. The key is: Don’t panic! Learn this and several other tools for dealing with this phenomenon.
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  Mon, 26 Feb 2007 18:00:00 +0100
Self-promoting and networking are sometimes the hardest thing for professionals to do. Learn tips and techniques to get past your resistance and tap into your potential for success in self-promotions in any context.
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  Mon, 19 Feb 2007 18:00:00 +0100
Over the course of your career development, what is it that you will be recognized for? Through the presentation of a conceptual model, learn four distinctive roles you can play on your path to greatness.
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  Mon, 12 Feb 2007 18:00:00 +0100
Learn crucial effective management lessons from the intuitive managerial approach of Jerry Labbate.
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  Mon, 05 Feb 2007 18:00:00 +0100
Accepting the role of manager means accepting the responsibility not only for your own actions, but also for the actions of your entire organization. Learn the necessary skills to excite, energize, organize, and produce with your team.
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  Mon, 29 Jan 2007 18:00:00 +0100
How do you insure a proper understanding of the wants and needs of the client or boss who delegates the task at hand? Become skilled at RECEIVING the work assigned to you – and find the confidence to take the initiative to do the job right.
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  Mon, 22 Jan 2007 18:00:00 +0100
Building mutually beneficial, mutually supportive relationships is as important in business as it is in personal life. You can improve your relationships with the Six Rules of Romance.
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  Mon, 15 Jan 2007 18:00:00 +0100
How do you cultivate trust in the early stages of a business relationship? The key to being trusted is being truly trustworthy. Learn to master the four main components that convey trustworthiness.
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  Mon, 08 Jan 2007 18:00:00 +0100
Developing your interpersonal skills can improve both your personal and professional life. It is never too early (or too late!) to learn how to earn and deserve trust.
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  Mon, 18 Dec 2006 18:00:00 +0100
Learn powerful exercises to harness your most valuable professional asset: non-reimbursed time. To neglect your non-billable hours is to neglect your future.
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  Mon, 11 Dec 2006 18:00:00 +0100
Instead of just milking your existing job skills, here's how you can build new ones to increase your career opportunities.
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  Mon, 04 Dec 2006 18:00:00 +0100
What does it take to insure a lifetime of fulfilling and exciting career choices? Learn how to coordinate your own Personal Strategic Plan.
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  Mon, 27 Nov 2006 18:00:00 +0100
John Byrne shares the lessons of his personal career trajectory from business journalist to Fast Company editor to Executive Editor of BusinessWeek, and discusses how managing a knowledge-based company is similar to running a professional business.
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  Mon, 20 Nov 2006 18:00:00 +0100
Drive, engagement, and passion are more important than even talent to professional success but are often missing from professionals' lives. Learn how to increase the fun in your professional life in order to increase your career success.
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  Mon, 13 Nov 2006 18:00:00 +0100
What is the difference between a technician and a professional? David Maister pin-points the key attitudes and character traits that make the true professional in today's business world.
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  Wed, 08 Nov 2006 18:00:00 +0100
Business Masterclass host David Maister shares his insights into how his writing and consulting career came about and what those experiences taught him - along with specific takeaway lessons to make your career more exciting, fulfilling and successful
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  Mon, 16 Oct 2006 19:00:00 +0200
How does a manager get his or her operation to begin to behave strategically? What systems are needed and what personal behavior by the manager?
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  Mon, 09 Oct 2006 19:00:00 +0200
How can companies get started on operating strategically with a minimum of bureaucracy and planning? How to focus on the four key improvement areas of all sensible strategic plans.
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  Mon, 02 Oct 2006 19:00:00 +0200
Modern organizations often have complex structures with departments, industry teams, major account teams and geographic locations. How does a company ensure that these overlapping structures function smoothly together?
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  Mon, 25 Sep 2006 19:00:00 +0200
What is the key ingredient in the successful implementation of any multidisciplinary and/or geographic expansion strategy? Expansion is not what you do in order to achieve excellence - it's what you are allowed to do after you have achieved it.
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  Mon, 18 Sep 2006 19:00:00 +0200
What are the separate goals that professional businesses seek in engaging in mergers? We identify a number of types of mergers and examine the pro's and con's of each of them.
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  Mon, 11 Sep 2006 19:00:00 +0200
How do you ensure that your firm is good at identifying emerging needs, examining them and devising responses? A set of managerial processes is described to ensure that an professional business can evolve along with its ma