Here is a hypothetical situations I get asked about quite often.  Let’s say, someone has something of interest (usually of interest only to those who e-mail me this type of question) to share with all those names/e-mail addresses visibly displayed in the To: field; (even if they don’t know them) would it be improper to [...]

“Why doesn’t my “Ex” reply quickly to my e-mails?”  “Why is it that my Mother never replies to the e-mails I send?”   “I never get responses to my e-mails — why is that?” There could be many different answers to each of those questions.  Maybe your Ex doesn’t want to communicate with you — take [...]

What does it mean when they change the font to red? What’s wrong with using red type? Why can’t I use different font colors? The answers? The sender is emphasizing those words. Nothing “wrong” with using red type — just know it is risky because you leave the level of emphasis up to the [...]

Business E-mail Etiquette | “THE MANUAL!” First folks asked for an eBook on Business E-mail Etiquette — so I did that and it quickly became one of the most popular downloads on the topic. Then, I saw a pattern forming… Businessmen and women, trainers, corporate educators — requesting when I would offer a [...]

Having a bunch of Web sites means every single day I get e-mails from folks who do not want to take their time to read the information I provide.  In fact, part of E-mail Etiquette includes doing just that. Taking the time to read the information that is included on a Web site, [...]