As I sat across the table from the MD of a large global beverage organization, I realized that the door of opportunity was slowly closing and that it was only a matter of time before I was shown the elevator....

I thought I had 'died and gone to heaven!' There sitting in my in-box were two articles on Strategy and Strategy Execution that were a good read and which I now share with you. The first was an article from...

I was reminded the other day as to the importance of the notion of 'compelling reasons.' I was cold calling a prospect and thought that I knew the compelling reason as to why the prospect would buy the particular service...

Normally, I would gloss over the attached article but this one is filled with so many gems on execution excellence that if you were to implement just one of them, I have no doubt your company's performance would improve. Three...

What is it about these chefs that makes them such damn good teachers? First is was Charlie Trotter and now it is Gordon Ramsay. If you have not yet seen an episode of 'Ramsay's Kitchen Nightmares', try and get to...

Too often in organizations, the voice of the customer is heard only by a select few. This is unfortunate because there is much that can be learned and therefore gained from what is communicated between customer and employees at all...

Ok! So I got it wrong. In a previous blog I posted entitled 'Slipping up on their own skins,' I wrote 'If Chiquita management believes that their restructuring plan and their management changes are the answer to implementing their previously...

The attached article is simply a side dish but I thought I would include it because as I was writing the article, the concept became more and more intriguing to me. The article comes from the January 2008 edition of...

Some time ago I was interviewed for a senior role in a large pharmaceutical company. Why I was there in the first place is of no consequence, but I was. Sitting across the table from me was the HR Director...

What is currently unfolding at Starbucks has left me with a sense of Deja Vu. The Starbucks saga reminds me of the return of Steve Jobs to Apple when he came back to lead that company out of the black...