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Rss Directory > Internet > Google Blogs > Base: Google Base Blog


 
We understand it can be time-consuming for merchants to prepare their product feeds for multiple shopping engines, each with their own formats and standards. That's why we're introducing a new uploading option that enables merchants to submit information to Google Product Search using existing data feeds they’ve prepared for other shopping engines.

You can take advantage of this option when you register your data feed in your account. Select the type of feed you’re registering and then chose from a drop-down list of feed formats. We'll automatically format your feeds for proper integration and uploading into Google Product Search.


We hope this new uploading option makes it easier and more convenient for merchants everywhere to upload their items to Google Product Search. If you're submitting feeds to other shopping engines, you can begin submitting your products for inclusion right now, and start driving traffic to your site with very little effort or time required.

If you're an existing Google Product Search provider, please continue submitting your feeds in the Google Base format to take advantage of optional and custom attributes.

For more details and step-by-step instructions about uploading with alternative feed formats, please visit our Help Center article.

Posted by: Jessica Ng, Product Marketing Manager

Google Base now offers more feedback on the performance of your items. Log in to your Google Base account and click on the new "Performance" tab.
You'll find information on how many items you have uploaded and how many of the items are active. You can also see how many clicks your items received on Google (e.g. on Product Search or on Real Estate search) and how many were retrieved through the Google Base Data API.

This new tool will allow you to spot trends with historical graphs of your account performance. You can also download detailed tables that show the performance of each of your top items.

We're excited about this new feature and hope you find it useful. More information can be found in our Help Center. And please share your feedback with us here.


Posted by Gilbert Dietrich, German Google Base Team

Many of you have been asking for a way to easily upload and publish items for different countries to Google Base from the comfort of your account. We listened to your feedback and have created an international dashboard within your Google Base account, which lets you select different target countries for your feeds. This means that you no longer need to log in to three separate domains (.com .co.uk, and .de) to submit feeds to each country. Now you can simply log in to your usual account and have access to all your feeds, regardless of the country for which they were registered.

For example, if you select "US" as your target country from the drop-down menu instead of "All", only your US feeds will be displayed in your account. Within your Account Settings you can also choose a dashboard display language of your choice, independent of the country to which you are submitting your feeds.

Additionally, you can easily register your feeds for the various countries using one account. During the registration process, if you want to specify a location different than your default target country, you will be able to choose your desired target country for that particular feed.


Please visit our Help Center for more information on this topic. As always, we welcome any suggestions for ways we can make it even easier for you to upload and publish your items to Google Base.
Posted by Jessica Ng, Product Marketing Manager

If you're a Google Product Search provider, you've always known that we classify our attributes into three categories: "required," "recommended," and "optional." We've recently updated the list of attributes in each category to make it easier for providers to submit their product information and prioritize the attributes relevant to their products. Here is an updated list of attribute requirements, along with some information on what the categories mean.

Required attributes are attributes that you're, well, required to include for all your items. We won't be able to process and approve items in your feed that are missing required attributes. The following is a list of required attributes:

description
id
link
price
title

Recommended attributes are ones that we strongly recommend including for your data feeds, and we consider them as important as required attributes. However, we realize that not all providers and items have this information available; therefore, if your feed contains items without this information, we will still process them, but it will be more difficult to ensure that they appear for relevant search queries. The following is a list of recommended attributes:

brand
condition
image_link
isbn
mpn
upc

All other attributes are optional attributes. Optional attributes give you more ways to describe your items and additionally help shoppers find your products.

We hope that this update will make it easier for you to create data feeds and prioritize the time spent on them. For more information on these attributes, you can visit our feed guidelines here. Also, keep your eyes out for status messages on the data feeds dashboard that will provide additional guidance on the attributes we're recommending for your items.

To see attribute requirements for submitting item types other than Products, please visit the data feed overview in the Help Center.


In Q1, we attended several industry events where merchants were interested in hearing about other merchants' experiences with our commerce solutions products, particularly Google Product Search. With that in mind, we wanted to share some feedback we recently received from Zappos.com.

Zappos offers shoes, bags, and apparel as an online retailer that stocks more than 3 million SKUs and has more than 7 million customers. Zappos started using Google Product Search to drive more traffic and sales to their site.

In a case study, Darrin Shamo, manager of Zappos' SEM/SEO initiatives, recently shared with us that "Product Search brought in an average of 380,000 visitors a month during the vital holiday shopping season of November-December 2007 -- an increase of 400% over the year before. And the conversion rate was higher than all other comparison shopping engines in our portfolio."

"Our objective here is to lower marketing costs while hitting our target return on investment (ROI) across campaigns," Shamo continued. "Google Product Search is free, and that helps us accomplish this goal. By adding Product Search to our comparison shopping engine mix, we are able to boost our aggregate ROI by 11%."

Learn more about Google Product Search.
Posted by Dimitris Meretakis, Product Manager

To keep your items in Base current, you should send us a new data feed as often as your item information changes. The great news is that you don't have to send us your file manually anymore. Now Google Base can download your data feed from your website. Here's how to get started:

  1. Make sure your updated data feed is available on a fixed, externally accessible URL on your website.
  2. Define the schedule that Google Base should follow to retrieve the bulk upload file from that URL.

Google Base will retrieve and process your data feed according to the schedule you define. You can set daily, weekly or monthly schedules and specify the exact time your file should be retrieved. Just make sure that your bulk upload URL belongs to the website you registered in your Account Settings. Within your Account Settings you can also choose whether you want to receive email notifications when Base retrieves and processes your data feed. You can find all the details and step-by-step instructions about setting your schedule in our Help Center article.

Posted by Dimitris Meretakis, Product Manager

The Google Base data API is used to manage and publish all kinds of data. Some of this data is particularly time-sensitive, like news or events that will expire in a matter of hours. Other data has more value over the long term, such as recipes that are intended to be used and shared indefinitely.

To streamline the publishing process and make sure that time-sensitive items appear in the snippets feed as quickly as possible, Google Base now differentiates between high- and low-priority items. High-priority items are published immediately. Low-priority items are published to the snippets feed within a day, and are still instantly available on the items feed.

For now, the default priority is "high." On May 8, we'll set the default priority to "low" and set quotas for high-priority items to ensure fairness. We'll provide more information about quotas in an upcoming blog post, so keep your eyes peeled.

For detailed information about how the new priorities work, refer to the documentation. As always, if you have questions or comments, we'd love to hear from you.

Thanks for your participation in Google Base.
By Alex Dovlecel, Google Base API Engineering Team

If you've been wondering what the Google Base API team has been working on lately, wonder no more. We are happy to tell you that a couple of new features were released in the last couple of weeks.


Location queries
We think locations are extremely useful for building a large variety of applications. Mashups of Google Maps spring to mind. They look cool and are easy to develop. That's why we devoted some of our time to improving location queries.Now you can:
  • Query addresses: The radius (or lack thereof) in a location query will help you tune your results. If a radius is not provided, Google Base will match the items that are located in the specified area (zip code, city, state, country). If you include a radius, then Google Base will return the items located at a distance less than the radius from the center of the specified area. Sounds complicated? It's not. Let's take a couple of examples:
    [location:@"Mountain View, CA"] will match items located in the city of Mountain View, California. It doesn't matter if they are close or far from the center of the town.
    [location:@"Mountain View, CA" + 1mi] will match items located within one mile of Mountain View's geographic center.
    [location:@"Washington"] will match items located in Washington. You can do the same for countries by replacing Washington with a country name like Switzerland, or France. By providing a ZIP code in the address string, like in this query: [location:@"93430, CA"] the API will make sure to return only items that are located in the given zip code (Mountain View, California).

  • Query rectangular areas: For certain types of applications (like Google Maps mashups), querying for a rectangular lat/long boundary is important. Now you can easily do this by using the following syntax: [location: @+12.9+12.20..@+14.5+12.45].
For more information about location queries, refer to the developer's guide.


Reference attributes
We know items are not always isolated entities. Sometimes it makes sense to have one item point to another. Of course, you can build a relation between two items by using attributes of type "url", but that can be cumbersome. To address this case, we introduced a new "reference" attribute type. Now you can insert an item containing attributes that reference another Google Base item by passing the ID of the referenced item. For example the attribute
<g:my_ref_attribute type='reference'>17891817243016304554> refers to the item that can be accessed at http://www.google.com/base/feeds/snippets/17891817243016304554
You can also query for items that reference another item. The query [my ref attribute(reference): 17891817243016304554] will return all the items that have a reference attribute named "my ref attribute" which points to the item identified by http://www.google.com/base/feeds/snippets/17891817243016304554.

Make no mistake - Google Base is definitely not a relational database. You can't do join operations in queries. Google Base does not enforce referential integrity for your items. References can help you interconnect your data, so that you or anyone else who finds your data can more easily navigate from one item to the next.
For more information about reference attributes, refer to the developer's guide.


Images and thumbnails
If you want to embed images for items in Google Base in your website, we have good news for you. Images are now stored at base.googlehosted.com, and you can link to them directly. The Base API also supports a new value for the content query parameter called thumbnails. If you include the thumbnails argument, all of your g:image_link attributes will include links to the related thumbnails.

For example, querying reviews for "Golden Compass":
http://www.google.com/base/feeds/snippets/-/reviews?bq=golden+compass&content=thumbnails

... will return, among the others, the item:
http://www.google.com/base/feeds/snippets/11204632290451546619

...which contains links to thumbnails:
<g:image_link type='url'>http://i.walmart.com/i/p/09/78/06/79/87/0978067987924_100X100.jpg
<gm:thumbnail width='60' height='60'>
http://base.googlehosted.com/base_media?q=http%3A%2F%2Fi.walmart.com%2Fi%2Fp%2F09%2F78%2F06%2F79%2F87%2F0978067987924_100X100.jpg&dhm=ffffffff80c81128&size=5
</gm:thumbnail>
<gm:thumbnail width='90' height='90'>
http://base.googlehosted.com/base_media?q=http%3A%2F%2Fi.walmart.com%2Fi%2Fp%2F09%2F78%2F06%2F79%2F87%2F0978067987924_100X100.jpg&dhm=ffffffff80c81128&size=2
</gm:thumbnail>
<gm:thumbnail width='120' height='120'>
http://base.googlehosted.com/base_media?q=http%3A%2F%2Fi.walmart.com%2Fi%2Fp%2F09%2F78%2F06%2F79%2F87%2F0978067987924_100X100.jpg&dhm=ffffffff80c81128&size=3
</gm:thumbnail>
<gm:thumbnail width='220' height='220'>
http://base.googlehosted.com/base_media?q=http%3A%2F%2Fi.walmart.com%2Fi%2Fp%2F09%2F78%2F06%2F79%2F87%2F0978067987924_100X100.jpg&dhm=ffffffff80c81128&size=4
</gm:thumbnail>
</g:image_link>

For more information about using images in your application, refer to the developer's guide.

We hope these new features will spark some ideas for applications to build on top of Google Base. The more you use the API, the more we'll give back. Stay tuned to find out about more new features coming soon.
By: Dimitris Meretakis, Product Manager

You may not be aware of the steps your uploaded data goes through on Google Base. Here's a snapshot. First, you upload your file; next, Google processes your feed; and third, after processing is complete, users will be able to see your data in their search results.

And starting today, you
have the option of receiving a notification email after we've completed the processing (the second step), which will summarize the results. To turn this on, go to Settings. You can choose whether you want to be notified in one of three instances: always, only if there's an error, or never. Learn more about status notifications.
By: Chris Azalde, Google Base Support

We've been listening to your feedback, and we recognize that our terminology 'bulk uploads' isn't necessarily jiving with the way that you refer to your large content submissions. In light of that, we've recently renamed our multiple item submission method to 'data feeds' because, well, we just want to speak the same language as our trusted content providers.

This is only a terminology change, so just know that when we refer to your 'data feeds' or 'feeds,' it's what we used to refer to as 'bulk uploads' or 'uploads.'

Thanks for your participation in Google Base, and please keep that feedback coming.
By: Chad Hancock, Google Base Support

One of my responsibilities on the Google Base team is to help determine which attributes to create for which verticals. In light of that, I'm pleased to announce the triumphant return of one of my favorite attributes: model_number. Back by popular demand, a model number is a unique number or ID code assigned to a product by the manufacturer. This code is sometimes equivalent to MPN (Manufacturer's Part Number), but in cases where it's not, you can include both attributes to give us even more data about your items. This attribute is a great way to provide more information about your items, which in turn will help users find them.

Oh, and while you're at it, don't forget about some of our other great attributes. MPN and UPC (Universal Product Code) are essential for describing most products, especially electronics. If you're sending us books, ISBN (International Standard Book Number) is key. And the brand attribute is great for, well, anything that has a brand. These attributes in particular are really important for connecting your products with the people who want to buy them.
By: Dimitris Meretakis, Product Manager

Be it products, housing, jobs or vehicles, we want to make it easy for you to upload and manage your content in Base. A number of useful features are underway, starting with today's release of a new dashboard for bulk uploads. The new dashboard provides a better overview of the status of your bulk uploads and your items.

New dashboard:


Old dashboard:


We'll keep you posted as new features develop. And as always, we look forward to your feedback and welcome your suggestions. Many of our best ideas come from you!
By: Jessica Ng, Product Marketing Manager

Today, I'm thrilled to announce the launch of the Google Product Search Partner Program. The idea behind partnering with data feed providers is to give merchants like you an additional resource to support you in uploading your products. Our partners can help you in many ways when it comes to getting your products onto Product Search, including submitting your feeds with all required attributes, uploading catalogs daily, and supporting you with a dedicated technical team. This program is also great because we'll be able to give people who are searching more relevant results by ensuring quality feeds. In fact, the occasion has inspired me to write a little ode, based on the sonnet by Elizabeth Barrett Browning. Please enjoy!

How do I love thee, Google Product Search Partner Program? Let me count the ways.
I love thee for expert feeds to the depth and breadth
My products may need, if ever out of sight
For the grace of ease and ideal data management
I love thee to the healthy levels of
Qualified traffic, whether by impression or click-through.
I love thee conveniently, as your dedication allows;
I love thee smartly, as up-to-date products achieve.
I love thee with all catalogs put to use
In my once solitude and memories of overtime.
I love thee with a confidence I seemed to lose
With my misplaced spreadsheets and feeds, - I love thee with trust,
Daily Updates, Attributes, for all my items! - and, what’s more,
I shall but love thee better by visiting here.

By: Jessica Behling, Google Base Support

We're currently conducting scheduled maintenance on the Google Base site and expect maintenance to continue through Wednesday, July 18th. During this time, you'll be unable to register a new bulk upload file or upload your file to Google Base either through your account's dashboard or by using FTP. Of course, this will not affect your existing items or listings in any way. We're working to complete this maintenance as quickly as possible, and we'll let you know on the Google Base Help Discussion Group as soon as file registration and uploading are available again.
By: Chris Azalde, Google Base Support

We recently added UPC, MPN and ISBN to the list of required attributes for bulk uploads of the Products item type. Providing this information will help us rank items better and allow us to deliver more relevant results to our users. Starting today, we're asking everyone submitting items to Google Base US whose items are in the category of products and use these unique identifiers to begin including them for their items. As we will be using this information to categorize your items, please take particular care in the values you provide for these attributes. Only universally-recognized values should be included for these three attributes. Not including accurate values for these fields can have a negative effect on the ranking of your items. Finally, these new attribute requirements are currently only for items submitted to Google Base US.

For more information about these unique identifiers, please select the specific attribute below:

MPN or Manufacturer Part Number, is the unique part number or code for an item determined by the manufacturer for that product.

UPC or Universal Product Code, is a unique numerical identifier for commercial products, usually associated with a bar-code printed on retail merchandise.

ISBN or International Standard Book Number, is a unique numerical identifier for all commercial books. You can find your book's ISBN on the back of the book along with a bar-code.

If you have any questions about this change, feel free to discuss it at this Google Groups thread. You might also find the answer you're looking for on our FAQ.
By Stephen Salinas, Google Base Support

As a Base user, you're probably well aware of the increase in traffic that Base listings can deliver to your online business. Now you can convert more of that traffic into sales with Google Checkout, a fast and convenient checkout process that allows customers to buy from you quickly and easily with a single username and password.

If you currently list individual products on Base-hosted pages, you can now place a Google Checkout "buy" button on each of your listings. Customers who use Checkout can buy from you quickly and securely – and you'll be able to use Checkout to process their orders and charge their credit or debit cards. Learn how to add Google Checkout to your Base listings.

Checkout can also be integrated into your own website alongside your existing process. Google Base merchants that accept Google Checkout on their sites get their product listings and AdWords ads badged with the Google Checkout logo in Google search results, which sets them apart from competitors and lets customers know that buying from those sites will be quick and easy. And until 2008, Checkout merchants pay no transaction processing fees. Learn how to offer Google Checkout on your site.

For more information about using Google Checkout with Google Base, visit the Help Discussion Group for tips from other Google Base users.
By: Jassim Latif, Google Base Support

Here on the Google Base support team, we're always trying to find new ways to provide you with fast and efficient answers. Here are a couple of suggestions to quickly connect you with the information you're looking for:

Use the Search Box
If you know what you're looking for, use the Search box on the top, right-hand side of the page to search the entire Google Base Help Center.

Visit the Help Discussion Group
Every time you look for an answer using the search box, links to relevant results in the Help Discussion Group will appear at the bottom of the page. Learn from and talk with other people who use Google Base.

In addition to connecting you with answers, we're continually adding new content to make it easier for you to quickly find what you need. If a Help Center article doesn't answer your question, let us know by voting "yes" or "no" under the "Was this information helpful?" section at the bottom of every Help Center article. We'll use your feedback to improve our Help Center content.
By Brett Crosby, Google Analytics

Do you know how much traffic you're getting from Google Base? Google Analytics is a free and easy way to monitor all traffic coming to your site, including traffic from your Google Base listings. At first glance, it would seem tracking listings from Google Base would be simple. However, since Base listings often appear within the regular search results on Google, it can be tricky to differentiate traffic from the two sources. One way to differentiate traffic is to create unique landing pages on your website specifically for Base listings. You can do this by simply creating two versions of the same page on your website, but giving one a slightly different name. Here's an example:

Regular landing page: http://example.com/page1.html
Unique Base landing page: http://example.com/page2.html

By creating two versions of the same page on your website and submitting the unique landing page URLs to Base, Google Analytics can show you exactly how much traffic is being sent to your website from Base. Just make sure to include the unique landing page URL in the link attribute of your bulk upload file.

If you're comfortable editing the HTML on your website, you can get started by signing up for a free Google Analytics account (or if you have an AdWords account, log in and click the "Analytics" tab), and adding the code to the pages of your site. That's it. In a very short time you should see the effectiveness of your Google Base listings. To get a deeper understanding of the power of Google Analytics, take a look at Conversion University. But if this all sounds like too much work, we have many authorized consultants who can do the legwork and help with analysis. If you're already using Google Analytics to track your Base listings, share your experience in our Google Base Help Discussion. Whatever you do, the key is to start tracking so you can make the best decisions about how to drive quality traffic to your site.
By Marc Scaletta, Google Base Support

Heya, I'm Marc, and I've been working on the Google Base team since February 2006. Up until a couple years ago, I spent the majority of my life in the northwest suburbs of Chicago. Then my wanderlust finally overcame my rational side and I moved to the Bay Area. When I got here, I heard great tales of the Google culture (and food!) and decided that it seemed like the perfect place for me. Given my background in e-commerce, the Base team seemed a natural fit, and here I am.

My job includes answering questions when you write in, and also looking over your bulk uploads to make sure everything is going smoothly. In college, I studied computer science, so I deal with some of the more technical aspects of Google Base as well. For instance, I created the ColdFusion Example for the Google Base data API -- a mashup application that uses both Google Base and Google Calendar.

Looking for some advice? Dry brown rice contains oils susceptible to rancidity. To keep it fresh longer, refrigerate in an airtight container.

Oh, Google Base advice? I've got that too: Submitting your items through the Google Base data API, while requiring more technical knowledge, gives you some additional flexibility. With the API, for instance, you're able to add, delete, or edit single items rather than having to generate a file and submit it. This can be very beneficial for web applications interfacing with Google Base or for content providers with large amounts of data.
By Jessica Behling, Google Base Support

We're always excited to share our ongoing efforts to improve the search experience. Today we announced some updates to Froogle that simplify the user interface and make it more consistent with web search. At the same time, we renamed Froogle to Google Product Search. For more on this, please see our post on the Google Blog, and feel free to share your thoughts on Google Groups.
By Naureen Kabir, Google Base Support

With Google Base, as with Google search more generally, our goal is to connect people with the information that is most relevant to them. Last month, Roshan wrote a post about maintaining the quality of your items so that they remain live in our search results. One of the things he mentioned that can help achieve this is the product_type attribute. We've been seeing a lot of files from providers submitting to the Products item type in which the product_type values are being specified in ways that won't allow our system to identify your product correctly when people are searching. So I wanted to clarify how to best enter values for this attribute.

The product_type attribute is used to categorize items so that we can match them to search results. Entering product types that are too general or that are incorrectly formatted causes our system to categorize your item incorrectly, and we won't be able to connect your product with the right searchers. So when you enter the product_type attribute, you should think specific and relevant. For example, if you're selling keyboards for computers, you should include "keyboards" as the product_type and not "computers." We strongly recommend that you to use our example product_type list as much as possible.

If your product doesn't fit with the exact values on the example product_type page, you can include some variations; the most important thing is that the product_type be relevant and that it distinguish between an actual product and the accessory for the product. For example, for the above keyboard example, the product type "usb keyboard" is also acceptable. If you're selling Ipod skins, the values "accessories" or "mp3 accessories" are fine.

Finally, some providers are including values such as "health, beauty, fragrances" or "MP3 Players > Ipod > Ipod Accessories > Ipod Skins" as their product_type values. Since we only accept one value, neither example works. Unfortunately, entering your values with commas or > symbols will miscategorize your products, and searchers won't be able to find them. So make sure you're using correctly formatted, relevant values when using the product_type attribute.
By Naureen Kabir, Google Base Support

We're happy to let you know that Google Base is now accepting tab-delimited (or TSV) bulk upload files formatted using Google Spreadsheets. Most spreadsheet programs allow you to export data into a TSV file, and Google Spreadsheets is no exception. For instructions on converting your Google Spreadsheet to a tab-delimited file, click here. More details and information about tab-delimited files can be found here. Don't forget, if you have questions or feedback about this new feature, make sure to discuss them at our Help Discussion Group.
By Jessica Behling, Google Base Support

Hi, I'm Jessica, and I'm quickly approaching my one year anniversary with the Google Base team. A few days before I started with Google, I drove across half the country with my sister, two cats, and anything I could cram into the leftover space in my car. I've spent most of my life in Wisconsin and was more than happy to leave the snow behind! Outside of work, one of my favorite things to do is eat Korean food with a group of Googlers known as the Korean Food Club. When I'm not trying new food, you can find me visiting San Francisco, going to the movies, or relaxing and reading new books.


As part of the Google Base team, I spend a lot of time answering your email. Whether you have a question about how to get started with Google Base or about your file, I'm always happy to help. I enjoy helping our providers learn as much as they can about Google Base. In addition to answering emails, I also help create articles for the Google Base Help Center.

We're continually working to make the Help Center better, too. One new feature is Help Discussion Group results, a section of relevant Group articles that appears when you use the Help Center search box. Look for the Group results below the relevant Help Center search results, as they'll guide you to other Google Base users discussing the topic you've searched.

And when you have some time, visit the Google Base Help Discussion Group to find answers from people who have asked the same question. You can also help fellow users by posting answers to questions. Looking for a tip? When creating your bulk upload file, put yourself in your users' shoes: what type of information would be important if you were searching for a product? Information that adds value and will help match your items to a user's search query is exactly the sort of thing you should include in a relevant attribute in your bulk upload. For example, if you're submitting a "products" bulk upload, there are many additional attributes you can include based on your specific product type. If you're submitting your books, you could also include "author" and "genre" (just to name two) to the basic attributes.
By Clay Bavor, Product Manager

A few months ago, I wanted to share some recipes I'd uploaded to Google Base with friends, but there wasn't an easy way to do it. So over a few weekends I used the Google Base API, the Google Gadgets API, and a lot of JavaScript to create Google Base Gadgets.

Google Base Gadgets are a simple and configurable interface for searching Google Base data from your Google Personalized Homepage or, using a Syndicated Google Base Gadget, most any web page or blog. Here's an example of a Google Base Gadget that searches recipes I've uploaded:



You can configure your own gadget to search all data of a particular item type in Base (for example, vehicles, recipes, or jobs), or you can customize it to search just your own data, like I did for my recipes gadget.

Also, developers note: we're releasing Google Base Gadgets as an open-source, Apache-licensed example application of the Google Base API, so feel free to adapt the gadget source code for your own uses.

Want to configure your own Google Base Gadget? Get started with these quick instructions.
By Kasumi Widner, Google Base Support

Maybe you are one of the lucky people who saw the green "Success" message on your very first attempt at sending us a bulk upload. If you're not, I'm sure you've seen some of our error messages on your dashboard and thought "Huh, what do you mean??" We know this can be a frustrating process, and we've spent time rewriting some of the most common error messages so that they're clearer and more actionable. For example, here are some of the revised messages:

Old message
New message
Failure
Bulk upload failed. No items are live. There are too many formatting errors in your file.
Unrecognized header
We didn't understand the header (first) row of your file. Please make sure that there is one attribute name for each column and that you are using valid attribute names.
Invalid price
Price must be greater than zero (0) or left blank.
Attribute was incorrectly specified
This attribute was not correctly defined. Please check the formatting in the header (first) row.



These messages will be accompanied by Google Base Help Center links that include more detailed information. We will continue reviewing existing error messages and making improvements as necessary. If you see any messages that are unclear or have an idea on how we make a particular error message more infomative, please feel free to share your ideas at the Google Base Help Discussion group.

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