In his latest Thursday Night Insight blog feature, Alaric Fairbanks talks about the ways in which business-to-business market research agencies can prove their credentials for even the most highly specific and niche market research requests. In our Asian operations, perhaps unsurprisingly given the rapidly industrialising nature ...

Employee satisfaction, just like customer satisfaction, is a variable concept: What pleases one customer or employee is likely to be completely different from what drives contentment in another. In other words, employees can just as well be segmented as customers. And just like a customer satisfaction segmentation, identifying ...

We all know that it is easier to sell your product or service to a current customer than it is to try and get a potential customer on board. In these uncertain times, holding on to your most valued customers is more crucial than ever. ...

Entering any new market is difficult. This is especially so when companies attempt to expand into territories where there are stark cultural and operational differences between the nationality of the company entering the marketplace and the host country. As we've identified countless times at the ...

EBay delays mandatory shipping specifications and apps for the new iPhone debut. Plus, we take a look at the free eBay alternative selling site, Flippid.com.

eBay reports double-digit profit for second quarter, but shares fall due to tepid forecast for the current quarter.

We offer eight tips for getting listed on comparison shopping engine sites.

Experience is a great teacher, and even the best online video makers have learned the hard way to avoid certain mistakes. Here are six online video pitfalls that you can avoid after reading this article.

With new drag-and-drop platform, Lycos wants to make it easy to build Web sites with social features, and will launch an e-commerce store platform in the fall.

Third-party platform inkFrog integrates with eBay to help you list, showcase and manage your sales so you can leap ahead of the competition.